On-line or in-house payments for Service Contracts will be considered as “in the agreement of this policy and terms of use”.
Policy and Terms of Use
General Terms
Responsibility to Read Notifications
Customer agrees to read all emails and other notifications from Good News Laundry. We reserve the right to make changes to our service at any time and notification will be given by email in this event. Customer waives the right to seek a refund for any loss in services resulting from neglecting to read or respond to Good News Laundry emails or other notifications.
Right of Termination
Good News Laundry reserves the right to terminate service and refund customers at any time for any reason or change the terms of this contract. Customers can check http://www. [email protected] in order to view changes to this agreement. Customers can cancel their account as a result of changes to our terms of service without penalty by citing the change for which they are opposed to.
Laundry
Customers purchasing laundry, dry cleaning or pressing plans or a la carte laundry, dry cleaning, or pressing services agree to the following terms:
Subscription
Upon purchase of a laundry plan, Good News Laundry customers become subscribers of the service. They can cancel at any time according to our refund policy. Plans will be re-subscribed each semester at the school the customer is attending unless Good News Laundry is alerted of a cancellation. Customers must cancel plans 30 days before the intended semester in order to avoid cancellation fees. Customers will be re-subscribed until Good News Laundry is alerted of cancellation thereafter. A la Carte laundry, dry cleaning plans, or a la carte laundry are not considered plans. Suspended or voided accounts are not eligible for a refund.
Right of Rejection
Good News Laundry reserves the right to reject any and all items of a bag if it believes handling or cleaning the contents of the bag may cause more damage or expose Good News Laundry to liability. Customers who submit items in a wash dry fold bag (their personal laundry bag) may not seek a refund if certain items are rejected. Items submitted to be dry-cleaned or pressed that are rejected will not be charged. Good News Laundry will not clean items that are determined to be at risk of further damaging the item or other items as a result of a normal clean. These items include but are not limited to: items that are wet or damp, items that are badly stained by ink or other coloring agents, items that are visibly ripped or otherwise damaged, items that are especially fragile or contain illegible care tags, items that are deemed to be excess of $150 in value.
Reimbursement Policy
Although Good News Laundry makes every effort to avoid damage to your clothing, customers agree not to hold Good News Laundry responsible for damage resulting from or including buttons, sequins, pins, jewellery and/or other loose items left in the pockets of clothing. Additionally customer holds Good News Laundry harmless for any shrinkage or fading of clothing, or any damage that occurs while cleaning an item either according to its care tag or according to the customer’s directions including the cleaning of an item placed in the bag labeled for laundry that through the customer’s negligence should not have been laundered. Furthermore, Good News Laundry will not be held liable for items that are damaged due to a manufacturing defect or as a result of improper or illegible care instructions as well as damage done to especially fragile items which may require special processing or for damages caused by customer neglect such as items left in pockets. If a case of damage occurs customers must report the damage within 48 hours of the return of the items. All claims must be filed in writing and submitted to Good News Laundry by email or postal mail within 2 days of either the scheduled or actual return date, whichever is later. When investigating a claim Good News Laundry will reference the customer’s Bag Contents Card. In no case will Good News Laundry accept a claim on any item that was not properly listed on the Bag Contents Card (Bag Contents Card are issued upon request). After a legitimate claim is filed, there will be a processing period of 10 to 15 business days. During this period, Good News Laundry will do everything possible to promptly and accurately determine the cause of damage or repair whatever damage might exist. If it becomes necessary to issue reimbursement to one of our customers we reserve up to 30 days for processing. However, we reserve the right to pay by check, if needed. In absolutely no case will a reimbursement exceed $150 for the entire contents of a bag or $75 for a single item. The customer agrees that the refund amount is at the sole discretion of Good News Laundry.
Failure to Meet Scheduled Pick Up Times
Good News Laundry does its very best to deliver laundry to its customers. Customers who fail to be present at their drop off time for more than two occasions may be charged a $7 delivery fee at the sole discretion of Good News Laundry and shall not be eligible for any refund.
Laundry Use
Customers purchasing laundry service plans who fail to use laundry during a week or period of weeks are not entitled to refunds for unused weeks or credit for unused weeks. Customers agree to waive their right to seek a refund for unused laundry throughout a semester prior to the cancellation date. The pro-rated discount amount will be calculated from the date a refund is requested and in no case will Good News Laundry refund the customer for weeks the customer did not use the service prior to the cancellation date.
Customers who use any extra bags in excess of their laundry service plan will be charged at a rate of $1.30 per pound. Good News Laundry shall on a once per semester basis or more frequently generate a bill for these accounts and automatically bill the customer on file. The individual who is designated as the name on the Agreement shall be held responsible for any additional charges accrued on the account. Whether the Student was authorized or not to generate these charges, shall not be a valid excuse for refusing Good News Laundry it’s just compensation.
Expiration of Laundry Services
A la Carte laundry service and dry cleaning credits will expire 180 days after their purchase date. Before this date, customers may seek a refund according to our refund policy. After this date requests for a refund are at the sole discretion of Good News Laundry.
Lost Bag
Customers who lose their laundry bag or dry cleaning and press bag must purchase a replacement bag to continue their service. All replacement bags will be billed at a rate of $10 per bag.
Dry Cleaning
Customers who use Good News Laundry’s dry cleaning service who have not pre-purchased dry cleaning units or have consumed their credits are responsible for paying to Good News Laundry the amount due on the account. Good News Laundry shall on a once per semester basis or more frequently generate a bill for these accounts and automatically bill the credit card on file. The individual who is designated as the name on the credit card shall be held responsible for any additional charges accrued on the account. Whether the Student was authorized or not to generate these charges shall not be a valid excuse for refusing Good News Laundry it’s just compensation. Good News Laundry shall bill dry cleaning use according to its published schedule on the web and items for which a price is not established shall be billed at a reasonable rate.
Refund Policy
You can cancel your laundry plan at any time. To cancel your service you may call (312 576-7754) or email us at [email protected]. Plans cancelled during the semester will be issued a credit, (to those that will still be attending school) to be used at Good News Laundry toward doing laundry in its facility; the pro-rated amount of the plan remaining after 15% of the initial purchase price is subtracted, will be the amount of said credit. The pro-rated amount shall be calculated by dividing the number of weeks remaining in the semester by the number of weeks initially paid for. Good News Laundry reserves the right to issue refunds via checks; if said customer will no longer be attending school. All checks have a processing time of 4-6 weeks.
Delivery Delays and Reschedules
Good News Laundry makes every effort to remain on a regular delivery schedule that is published on our website. Due to unforeseen circumstances, deliveries can be delayed or rescheduled. In such an instance the affected customers will be notified by email. Good News Laundry will offer no refunds or compensation for missed deliveries if this occurs. Customer acknowledges and accepts it is their sole responsibility to meet our delivery driver if this occurs. In some instance, no notification will be possible (i.e. traffic delays, inclement weather, accidents, or acts of God). Customer acknowledges and accepts that deliveries may be as many as 30 minutes delayed past the scheduled time. Customer agrees that it is their responsibility to make any adjustments needed to meet our delivery driver. Customer waives their right to seek a refund for any loss in services resulting from delays equal to or less than 30 minutes even if notification is not given.
Change of Address
It is the responsibility of the customer to inform Good News Laundry of any address changes for which services are expected to be rendered. Good News Laundry will assume customers remain at their stated address unless notified. Failure to update location information shall not be accepted as a valid reason for why Good News Laundry did not render services to the customer.
